Alison Wood Brooks
About
Harvard Business School, O’Brien Associate Professor of Business Administration and Hellman Faculty Fellow in the Negotiation, Organizations & Markets Unit
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1 Articles
The Listening Gap: Speakers Assume They’re Heard, the Spoken-To Often Feign Attentiveness
A growing body of research questions the value of the nod, eye contact, ‘mm-hmm’ and ‘uh-huh’