Ying Rong
Shanghai Jiao Tong University
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![Food delivery in China](https://anderson-review.ucla.edu/wp-content/uploads/2020/01/AR-meal-delivery-hero-760x570.jpg)
Food Delivery Apps: Driver Experience Turns Out to Be Crucial
A model improves on-time performance and yields more repeat business
A model improves on-time performance and yields more repeat business