Sébastien Martin
About
Northwestern University, Kellogg School of Management, Assistant Professor of Operations
Topics
2 Articles
Uber’s Conundrum: Retaining Drivers as it Builds an Autonomous Fleet to Replace Them
During a lengthy transition, customer service — and driver income — could suffer significantly
AI from AI: a Future of Generic and Biased Online Content?
Sharing the technology’s weak work product negatively influences the quality of its output going forward