Suppliers, distributers, product extenders go from helper to competitor
A method that establishes a range of needs — and then tightens the range — works better
Unlike in past cycles, factory jobs are showing strength ahead of expected downturn
Higher demand from U.S. and China means expanding into new markets
Withholding renewal of a supply agreement can be more powerful than other carrots and sticks
Operations managers can take into consideration happiness, equity and sustainability