Topic: Ride-Sharing Services

People with luggage standing under an awning waiting for rids next to an Uber sign. Research Brief / Ride-Sharing Services

A Matching Mechanism to Reduce Uber/Lyft Customer Wait, Improve Revenue

Queuing models aren’t simple but offer big potential service improvements

Several people look down at their phones while waiting outside at an airport passenger loading zone Research Brief / Pricing

A Proposal to Improve Surge Pricing

Reduce fares in adjacent areas to draw more drivers to where demand is high

Vending machine Research Brief / Uber Surge Pricing

Beyond Uber: When Surge Pricing Makes Business Sense

Research seeks to predict how time-based price discrimination might spread

Driver looking at Uber app on his smartphone Research Brief / Uber Surge Pricing

How Uber Could Avoid That Notorious $362.57 Fare

A mathematical model analyzes incentives underlying surge-pricing schemes

Person walking by a train with Uber logo Research Brief / Ride-Sharing Services

Is Uber the Answer to Public Transit’s Last-Mile Problem?

And if so, who’s going to pay?

Taxi driver waiting outside his car Research Brief / Ride-Sharing Services

Not All Disruption Is Welcome: Reducing Fallout from Ride-Share Companies

Municipalities address increased traffic, pollution, taxi company bankruptcies and driver poverty

Autonomous trucks on the road Feature / Technology

Rapid Change Is Coming to the Service Sector

Technology and “industrialization” are reshaping services as they did manufacturing

Research Brief / Ride-Sharing Services

Robotaxis Aren’t Sure Route to Ride-Hailing Profits

A model weighs vehicle cost and ownership to assess benefits to riders, drivers and companies

People on electric scooters Research Brief / Ride-Sharing Services

Scooter Recharging: Should Companies Offer Customers Carrot or Stick?

Operating costs decline when riders get free rentals for docking dying electric vehicles

A door left ajar revealing a well-lit furnished living room Research Question / Economy

Sharing Economy Platforms: Who Gets the Value Created?

Airbnb hosts seem to prosper more than Uber drivers

An illustration of a woman pulling a suitcase as she walks toward her ride share. Research Brief / Ride-Sharing Services

Surge Pricing’s Benefits Go to a Subset of Ride-Hailing Drivers

Full-timers gain the least, part-time drivers the most

Cars parked the side of a street Research Brief / Ride-Sharing Services

Uber-Like Services: Variable Driver-Company Revenue Split Improves Profit

A second lever, after "surge" pricing, adjusts the supply of drivers