Area: Decisions, Operations & Technology Management
A Matching Mechanism to Reduce Uber/Lyft Customer Wait, Improve Revenue
Queuing models aren’t simple but offer big potential service improvements
Improving Utility Calculations on Energy Demand to Reduce Costs
Power companies haven’t maximized the benefits of customers agreeing to short-term electricity interruptions
Online Reviews: Should Sellers Show All or a Subset Relevant to You?
Most sellers do one or the other, but giving shoppers both might lift sales
What Drives Engagement in $116 Billion Mobile Gaming Industry
Novelty and social connection boost time spent playing
Deciding When to Decide Can Lead to Better Outcomes
An interpretable model versus black-box algorithms for complex decision making
Improving Airlift Schedules with Algorithms
Splitting complex problems into parts simplifies and greatly speeds the task
A Data-Driven Approach to Optimizing Bike Paths
A model for cities to boost ridership, without snarling car traffic
Mass Customization Makes Forecasting Parts Purchases a Manufacturer’s Nightmare
A method that establishes a range of needs — and then tightens the range — works better
Can Algorithms Help Reduce Hospital Readmissions?
Measuring the utility of increased care and testing, inputs that aren’t always immediately available
Offering Free Upgrades Early to Manage Inventory and Boost Profit
Waiting until one product model runs out can be a costly mistake
Mute Your Zoom Call and Take This Quiz
Zara’s excess inventory, why California housing seems more reasonably priced and the right amount of free time
The Dollar Store Fix for Vaccination Deserts
Pharmacies aren’t everywhere — adding dollar stores could reduce average distance to vaccination by 62%
A Scheduling Tool that Considers Employee Preferences
A model for staffing O.R.s incorporates the costs of worker dissatisfaction and idle time
Robotaxis Aren’t Sure Route to Ride-Hailing Profits
A model weighs vehicle cost and ownership to assess benefits to riders, drivers and companies
Fixing a Food Bank’s Pandemic Logistics Problem
Enormous growth and a redrawn supply chain required a new system
A Survival Plan for the Developing World’s Tiny Retailers
Technology and mobile finance needed as nanostores’ compete against online behemoths