Expedited Delivery Is Widely Offered, But Might It Damage Brand Loyalty?
A surcharge for speediness is regarded as a profit grab, while a discount for slowness seems somehow more fair
Has the Term ‘Competitive Advantage’ Outlived Its Usefulness?
Popular in business schools and executive suites, it’s no longer a meaningful way to compare companies
Medicare Could Save by Subsidizing Providers’ Capital Spending
Projects that make health care delivery more efficient require upfront financial help
Can Banks, Disrupted by Fintech, Adopt New Habits, Too?
In China, patent data shows commercial banks’ use of new technologies helps improve efficiency and reduce risk
How Clinton and Trump Voters Behave in — and Spread — a Pandemic
Estimates are based on smartphone data and precinct-level 2016 vote results
How Oil Prices Distort Our View of Inflation
A favored Federal Reserve index fails to filter out petroleum’s impact
Motivating Households in India to Reduce Energy Consumption
The same message that works with U.S. households is effective in the developing world
Link Between Unvaccinated Staff and Nursing Home Deaths
Higher morbidity found where fewer staffers are vaccinated against COVID-19
Post-Dobbs, Abortion Views Seem Unchanged — with One Exception
Bans with no exceptions for rape, incest or a mother’s health are increasingly unpopular
Deciding When to Decide Can Lead to Better Outcomes
An interpretable model versus black-box algorithms for complex decision making
Uber’s Conundrum: Retaining Drivers as it Builds an Autonomous Fleet to Replace Them
During a lengthy transition, customer service — and driver income — could suffer significantly
When Surge Pricing Comes to the Supermarket
Charging more at peak times could reduce congestion and lift profits. Would customers revolt?
How White Men, Discussing Race and Gender Inequities, Can Gain Credibility
Adding a note of personal advocacy to any factual statement helps a lot
Carbon Disclosures: Unflattering Supply Chain Data Omitted
Companies that report emissions appear greener only in a narrow measure
Testing of Nursing Home Staff Was a Key COVID-19 Mitigation Strategy During the Pandemic. Was It Worth It?
Prior to vaccines, more staff tests per week could have prevented thousands of nursing home deaths, study suggests
It’s OK if the Boss Earns More, but a Problem When Co-Workers Do
Study of a large corporation explores how salary comparisons affect employee behavior